Apology Oracle Crisis Playbook
Every online launch eventually needs a y bad ?moment. Apology Oracle (/apology/) lets you spin those moments into shareable cards that calm fans and fuel memes.
Map the apology tiers
Not every outage deserves a 10-paragraph Notes app screenshot. Define three tiers: Oops (minor bug), Chaos (credit miscount, tool offline), and Saga (data scare). Each tier gets a pre-written Apology Oracle prompt and ShareCopy so the team can react in minutes.
Write prompts with specificity
Apology Oracle shines when you feed it concrete mishaps. Example prompt for Chaos tier: e accidentally gave everyone zero credits at midnight. Admit the bug, roast ourselves, and promise a double refill. ?The output becomes a 1080x1350 card that fans screenshot instead of doomposting.
Bundle make-goods
A sincere apology includes a perk. Use the credit ledger to auto-drop +5 credits to affected client IDs and mention it on the card ( laimed five credits in your wallet ?. This turns the apology into a treasure hunt.
Mirror tone across channels
Once the card is live, use ShareCopy to push it to Threads, Discord, and email. We embed the same apology card inside the support page and update the pricing FAQ so nobody wonders what happened.
Archive for future launches
Keep a Notion gallery of the best Apology Oracle cards with notes about what triggered them and how fans reacted. When a similar incident happens again, you have instant inspiration.
Further reading