CONTACT

hello@aiviraltestlab.com

This inbox is for conversations that move the lab forward: partnerships, creator collaborations, press interviews, licensing requests, and ambitious campaigns that need a custom AI lab skin. Tell us what you're building, the runway, and how our labs plug in - we reply with creative options, credits, and timelines.

support@aiviraltestlab.com

Use this channel for anything operational: billing receipts, credit adjustments, charge disputes, compliance questions, or reporting content that needs moderation. Support also handles removal requests and privacy inquiries. Include your client_id, screenshots, or order IDs so we can resolve things quickly (typical response: 1 business day).

Response hours

• Weekdays: 10:00-18:00 GMT+8 with async monitoring during launches.
• Weekends: light monitoring for urgent compliance/support tickets.
• We prioritize safety, payment, and outage reports before campaign planning.

What to include

• Partnerships: audience snapshot, target launch date, and which lab(s) caught your eye.
• Support: order ID, client_id, or payment screenshot plus a short description of the issue.
• Compliance: the URL or screenshot you want removed, and legal reference if applicable.